Terms and Conditions

Welcome to Royal Lanka Holidays. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or booking any tours.

1. General Information

These terms and conditions govern your use of https://royallankaholidays.co.uk/ or https://royallankaholidays.com/, operated by Royal Lanka Holidays (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website.

2. Services

We provide customized tours, travel planning, and related services. All services are subject to availability, and we reserve the right to modify or discontinue any service at our discretion.

3. Booking and Payments

  • To book a tour, you must complete the booking form and make the necessary payment as instructed.
  • Full payment or a deposit may be required at the time of booking. The exact payment terms will be detailed during the booking process.
  • All prices are quoted in LKR/GBP and are subject to change without prior notice. Any changes in price will be communicated before the booking is confirmed.

4. Cancellations and Refunds

  • If you need to cancel your booking, please notify us as soon as possible. Cancellation policies and refund eligibility depend on the specific terms outlined at the time of booking.
  • Cancellations made within 7 days of the scheduled tour may result in a cancellation fee or no refund.
  • Refunds, if applicable, will be processed according to our refund policy and may take 7 days to be reflected in your account.

5. Travel Documents and Responsibility

  • It is your responsibility to ensure that you have the proper travel documents, such as passports, visas, and any other required paperwork for your trip.
  • We are not responsible for any issues arising from the lack of valid travel documents or entry requirements.
  • You must ensure that you are fit to travel and adhere to any health, safety, or medical regulations associated with your trip.

6. Changes to Itinerary

While we make every effort to stick to the planned itinerary, we reserve the right to modify or adjust the itinerary due to unforeseen circumstances, such as weather, political issues, or other force majeure events.

7. User Conduct

  • You agree to use our website and services for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation of our website.
  • You may not use our website to post or transmit any content that is harmful, abusive, or illegal.

8. Privacy Policy

We value your privacy. Please review our [Privacy Policy] for information about how we collect, use, and protect your personal data.

9. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.
  • Our total liability for any claim relating to our services is limited to the amount paid by you for the specific tour or service that is the subject of the claim.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting.

11. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Royal Lanka Holidays
info@royallankaholidays.com